Refund & Cancellation Policy

Sanjana

This policy applies to internet plans and services bought from Sanjana.

Cancellation

• You can ask to cancel your connection at any time by calling 999709988 or writing to sanjana@gmail.com.
• The service stays active until the end of the period you have already paid for, unless you ask for immediate disconnection.

Refunds

• Plan charges for a period that has already started are generally not refundable.
• If a payment was deducted twice, or deducted but the plan was not activated, the extra amount is refunded to the original payment method within 7–10 working days after verification.
• Security deposits (if any) are refunded after the equipment we provided is returned in working condition.
• Installation charges are not refundable once the installation is done.

How to request

Write to sanjana@gmail.com with your customer ID, payment date and transaction reference.